quality management systems

•  "The only person who likes change is a wet baby".
• "Spoken words fly away, written one stay". Latin proverb
• "The most important thing in communication is hearing what is not said". Peter Drucker
• "I have not failed. I just found 10,000 ways that will not work". Thomas Edison
• "You can outsource the activity, but you cannot outsource risk". Michael Gallagher
• "A quality control that does not show results is no control". Kaoru Ishikawa
• "Inspection does not improve quality, nor guarantee quality". Edwards Deming
• "If you can’t measure it, you can’t manage it". Peter Drucker
• "The only measure of quality is customer satisfaction"
• "Get the facts, analyze them and then do what seems right". Robert Waterman
• "The quality control should verify the process, not the product". Edwards Deming
• "No one is judge in his own case". Latin proverb
• "No system is perfect"
• "Where there is a problem, there is potential for improvement". Masaaki Imai
• "One of the best ways to measure quality is to calculate the price of nonconformities". Philip Crosby
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